01 · What happens next
Response times
What we commit to once your enquiry lands, and what we need from you at each step.
| Step | Timing | What we need |
|---|---|---|
| Acknowledgement | Same working day | Nothing — we confirm we have it |
| Site survey | 24–48 hrs | Access and a contact who knows the plant |
| Firm quotation | 48 hrs | Confirmation of scope and finish |
| Mobilisation | By programme | Written order and site induction dates |
| Breakdown call-out | Same day | A phone call — not an email |